Shipping policy

Shipping & Order Processing

At Katherine Hammett, we are devoted to thoughtful craftsmanship, elevated experiences, and your complete satisfaction with every order.  Each product is carefully prepared and packaged to ensure it arrives beautifully and safely.

Processing Times

Orders are typically process within 2-5 business days excluding weekends and holidays.

During periods of high volume, product launches, holidays, or promotional events, processing times may be slightly extended.  We appreciate your patience and understanding as we carefully prepare each order.

Once your order has shipped, you will receive a confirmation email with tracking information.

Domestic Shipping

We currently ship within the United States.

Shipping rates and delivery estimates are calculated at check out based on:

  • Order weight
  • Shipping destination
  • Selected shipping method

Delivery timeframes provided by carriers are estimates only and are not guaranteed.

Local delivery & Pickup

At this time, local pickup and local delivery may be available for select orders or special events when applicable.  Availability will be communicated during checkout or promotional announcements.

Shipping Carriers

Orders may be shipped through trusted carriers such as:

  • USPS
  • UPS
  • FedEx

Carrier selection is determined based on the most efficient and reliable shipping method for your order.

Tracking Information

Once your order ships, tracking details will be sent to the email address provided at checkout.

Please allow up to 24-48 hours for tracking updates to appear after shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for ensuring that shipping information is accurate at checkout.

Katherine Hammett is not responsible for delays, lost packages, or additional shipping charges resulting from:

  • Incorrect addresses
  • Incomplete address information
  • Returned packages due to delivery issues

If a package is returned to us, additional shipping fees may apply to reshipment.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, deliver timing and handling are outside of our control.

Katherine Hammett is not responsible for:

  • Carrier delays
  • Lost packages marked as delivered
  • Stolen packages
  • Weather-related shipping disruptions

If you experience an issue with delivery, we recommend contacting the shipping carrier directly first.  We are always happy to assist where possible.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at: KatherineHammett@gmail.com

Please include:

  • Your phone number
  • Photos of the damaged item(s)
  • Photos of packaging

We will review and resolve the issue as quickly as possible.

International Shipping

International shipping may become available in the future.  Any updates regarding international availability will be announced on our website and official channels.

Contact Us

For shipping questions or order assistance, please contact:

KatherineHammett@gmail.com

We appreciate your support and look forward to bringing Katherine Hammett into your home.