Refund policy

At Katherine Hammett, we are devoted to thoughtful craftsmanship, elevated experiences, and your complete satisfaction with every order.  If for any reason you are not fully satisfied with your purchase, we are happy to assist with eligible returns in accordance with the policy below.

Return Eligibility

Items must be unused, unopened, and in their original packaging.

Return requests must be submitted within 14 days of delivery.

Proof of purchase or order confirmation is required.

Products that have been burned, used, damaged after delivery, or altered are not eligible for return.

Due to the personal nature of home fragrance products, certain items may be non-returnable for hygiene and safety reasons.

We carefully inspect each order before shipment.  However, in your order arrives damage, please contact us within 48 hours of delivery at:  katherinehammett@gmail.com

Please Include:

  • Your order number
  • Photos of damaged item and packaging
  • A brief description of the issue

We will review the matter promptly and arrange a replacement or refund if applicable.

Non-Returnable Items

The following items are non-returnable and non-refundable unless damaged upon arrival:

  • Used candles
  • Used diffusers
  • Used room/linen sprays
  • Final clearance items
  • Gift cards
  • Customized or personalized products

Returns

Once your return is receive and inspected, you will be notified regarding status of your refund.

Approved refunds will be issued to the original payment method within 5-10 business days, depending on your financial institution. 

Original shipping charges are non-refundable unless the return is due to our error or damaged item.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The Item arrived damaged
  • The Wrong item shipped
  • The Product is defective

We recommend using a trackable shipping service, as Katherine Hammett is not responsible for returns lost in transit.

Exchanges

If you would like to exchange an unused product for another scent or item, please contact us an we will do our best to accommodate your request based on product availability.

Cancellations

Orders may be cancelled within 12 hours of purchase.  Once an order has entered processing or shipment preparation, it can no longer be canceled.

Contact Us

For return inquiries or customer support, please contact:

Katherine Hammett Customer Care - KatherineHammett@gmail.com

We are always happy to assist and appreciate your support of our brand !